Refund policy

Return and Refund Policy

Last updated: July 28, 2026

At dkokzfpn.shop, we strive to provide a reliable and satisfying shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is designed to make the process clear and convenient.

Return Conditions

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return:

Products must be unused and in their original condition.
Items must include original packaging and any included accessories.
Customers must provide valid order information.

Returns may not be accepted for products that have been used, damaged, altered, or returned without original components.

Return Request Process

Before sending any product back, please contact our support team:

Email: info@dkokzfpn.shop

Please include your order number, product details, and the reason for requesting a return. Our team will review your request and provide the appropriate instructions.

Return shipping costs are the responsibility of the customer unless the product received was damaged, defective, or incorrect.

Refund Process

Once the returned product arrives and has been inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 5-10 business days. The final processing time depends on your payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery.

We will review the situation and provide a suitable resolution.

Cancellation Policy

Cancellation requests must be submitted within 24 hours after placing an order. Once an order has entered fulfillment, cancellation may no longer be possible.